Frequently Asked Questions
What does my hourly charge include?
Whatever the agreed visit length – this will mean the full contact time with your companion ie: this does not include the companion travel time to and from your home.
How long can my visit be?
Our minimum visit time is 2 hrs for each visit – and a minimum of 2 visits per month. Please contact us to discuss individual requirements.
How many weeks do I have to book for?
Bookings are taken in blocks, a minimum of 6 weeks at a time to allow for accurate scheduling. We do however, encourage trials.
How do I pay for my bookings?
Invoices are issued one month in arrears and paid preferably via GoCardless, our Direct Debit system. We also accept BACS and cheque.
Can I book a companion for a couple of weeks only?
Yes – dependent on current availability – If you book for any period expected to be less than 6 weeks – then payment in advance is required.
What else do I pay for?
All expensed incurred for yourself and your companion whilst out and about eg: bus tickets, coffee, lunch, including mileage (charged at HMRC rates – 45p per mile). We recommend use of an ‘Activity Kitty’. Please note – You will not be charged any mileage for the companion travel to and from your home.
Can my partner / friend and I have a joint companion?
Yes – two people may be able to share a single companion – in these circumstances please contact us to discuss the applicable hourly rate.
What is the maximum time I can book?
We will try to accommodate all requests – based on demand and availability.
What if my visit time is extended through no fault of my own – eg: delay with hospital appointment?
We do our utmost to accommodate any delays. There will be no extra charge for special circumstances where a delay of 30 minutes is incurred. If the delay is more than 30 minutes, we will need to charge extra pro-rata or review options to amend subsequent visit times?
How much notice do I need to cancel a single booking?
For bookings cancelled with 14 or more days’ notice, no charge will be payable. For bookings cancelled with less than 24 hours’ notice, we reserve the right to charge our normal fee depending on the Client’s circumstances.
Adorno Companions reserve the right to cancel in unforeseen circumstances.
How do I terminate the agreement?
Either party may terminate the agreement with 14 days’ notice subject to there being no outstanding charges payable to Adorno Companions.
What Personal information do we collect and why do we collect it?
For the purpose of providing this service as agreed, we need to store a limited amount of personal information. All personal information held by Adorno Companions will be stored securely and treated with confidentiality and respect at all times.
We may record:
-Contact details of customers or customer connected parties (e.g. families)
-Date of birth
-Allergies / Relevant Heath data
-Financial data (for payment)
-Any other information that you choose to send to us.
This information is recorded only for us to contact you and to support in the provision of the service as agreed and is not used for any marketing purposes